SHOKZ FAQ

Shokz Headphones FAQs

• Where do I locate the Shokz headphone's serial number?
• If you purchased your headphones prior to 2021, your serial number will be on the warranty claim card inside the box or your serial number will be on the charging port of your headphones.

• What is the difference of OpenRun, OpenRun Pro, OpenRun Mini and OpenRun Pro Mini?
• The difference between standard and mini is the size, mini is 0.83" smaller so it fits tighter if your head is smaller. The specifications of standard and mini are the same.

• What is the sound quality difference between OpenRun & OpenRun Pro version?
• OpenRun Pro has enhanced bass and longer battery life compare to non pro version.
• OpenRun Pro's EQ can be controlled through the Shokz app.

• How many EQ modes are there in the Shokz app?
• OpenRun Pro has standard mode and vocal booster mode.
• OpenFit has standard, vocal, bass boost and treble boost.

• Are they waterproof? 
• All of our headphones are water-resistant and sweatproof. Only OpenSwim model is waterproof and can be used for swimming. Check out the specifications listed for each product to ensure you’re choosing the right one for your use case.

• Is Shokz bone conduction safe?
• Bone conduction is a totally natural form of hearing. If you plug your ears and hum, you’re hearing through bone conduction.

• Can others listen to what I'm listening?
• No, whatever you are listening stays with you as our Shokz products value your privacy.

• Is Shokz good for people with hearing loss?
• Yes, Shokz bone conduction headphones can help those with hearing loss. Shokz headphones are designed to transmit sound waves through your cheekbones to your inner ear. This allows users to listen to the sound even with hearing impairment or hearing loss.

• Can you use Shokz products for phone calls? 
• Yes! All of our Shokz Bluetooth headphones can be used to make and take phone calls except OpenSwim.

• Is there any Shokz headphones suitable for video calls and online meetings?
• Any Shokz headphones with Bluetooth connectivity can be use for video calls but OpenComm series is the best option for online meetings and video calls. The microphone is not detachable.

• How do I check my Shokz headphone's battery level?
• You can use Shokz app to check the battery level or you can check the battery status by powering on your headphones and clicking volume+ or volume- while no music is playing. Audrey will say “Battery High,” “Battery Medium,” “Battery Low” or “Charge Me.”

• Difference between Shokz and Aftershokz?
• The product brand official name changed from Aftershokz to Shokz.

• Do you have an app?
• Yes we do have an app, search Shokz in Google Play Store or Apple App Store to download the app. Currently the app is only compatible with OpenRun Pro and OpenFit.