Aecooly Warranty Policy
All Aecooly products sold in Malaysia are covered under a 12-month limited warranty from the original date of purchase.
- Valid proof of purchase (e.g. receipt, invoice, order confirmation) is required.
- In the event of a valid warranty claim, a one-to-one product replacement will be provided.
- The replacement unit will carry the remaining warranty period of the original product.
If the product experiences a performance-related failure under normal usage, a one-to-one whole-unit replacement will be provided by Aecooly’s authorized resellers and Nove (M) Sdn Bhd.
⚠️ The replacement unit will inherit the original product's remaining warranty period. The warranty does not reset with the replacement.
Warranty Coverage (Performance Issues)
Warranty service is applicable only for performance-related issues not caused by human error, including:
- Product fails to power on
- Charging failure or abnormal charging
- Fan not operating properly
- PCB/control board malfunction
-
Faults due to internal material or manufacturing defects
Warranty Exclusions (Not Covered)
Situations Not Covered by Warranty
1. Improper Use or Human-Caused Damage
- Abnormal or improper use
- Purchase from unauthorized resellers or unofficial channels
- Unauthorized disassembly or modification
- Physical damage such as dropping, crushing, liquid ingress, or submersion
- Damage caused by storage in high temperature, humidity, or corrosive environments
2. Cosmetic Wear & Consumable Parts
- Scratches, paint peeling, or surface wear from regular use
- Aging of the display or buttons
- Damaged seals
- Battery short-circuiting, bulging, or swelling
- Evidence of tampering with batteries or internal components
How to Apply for After-Sales Service
- Provide valid proof of purchase (e.g. invoice, order screenshot)
- Take photos or videos of the defective product and briefly describe the issue
- Contact Aecooly Malaysia Exclusive Distributor (support@nove.my / +60 12 331 3855).
- Customer service will respond with a solution within 1–10 business days