General FAQs
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- Where is the Headquarters located?
- Our Office is located at the address below:
B-2-6, Medan Connaught Center Point, No.1, Jln 3/144a, 56000 Cheras, Federal Territory of Kuala Lumpur
If customers wish to walk-in to make purchase or enquire regarding warranty claims, please inform us through website or the company listed number an hour earlier so we can prepare in advance.
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- Which block of the building Nove Marketing located?
- We are located at second floor of Block B, row 05-06.
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- What is the company listed number and e-mail?
- HP : +6017-988 3635
- e-mail : customer.service@nove.my
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- What are the business days and operating hours?
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- What type of payments are accepted in the store?
- Our store accept cash payment, online banking, e-Wallet options.
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- How long is the Shokz warranty period?
- Shokz offers a two-year limited warranty on all new headphones purchased from authorized retailers in most countries.Warranty period starts from the date of purchase.
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- How do I file my Shokz warranty?
- For Malaysia Warranty Claim, please provide a copy of your receipt and a copy of the warranty card to our listed number so we can process as soon as possible.
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- What does the Shokz warranty covers?
- The warranty covers manufacturer's defects. It does not cover misuse, loss, or theft.
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- Can I purchase in bulk?
- Yes, we do receive bulk purchase inquiry, do send us your inquiry at support@nove.my
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- Who should I contact if I have further warranty inquiries?
- Please do contact the company listed number or e-mail below:
HP : +6017-988 3635
e-mail : support@nove.my
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- Is there any charges for warranty and return process?
- Kindly take note there will be charges of courier fee if there’s a need for us to courier back the replacement unit:
West Malaysia : RM10.00
East Malaysia : RM30.00
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- How long will it take to process the item and how long will be delivered?
- Shipping : 1-3 days
- Delivery : 5-7 days
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